Client Relations Officer

CRO

• Client Management:
  • Build and maintain strong client relationships through regular communication and support.
  • Serve as the primary liaison between clients and the organization.
• Onboarding and Orientation:
  • Facilitate a seamless onboarding process for new clients, introducing them to Skool Guru's platform and services.
• Feedback and Issue Resolution:
  • Address client inquiries, complaints, and issues promptly and professionally.
  • Gather and analyze client feedback to identify improvement areas.
• Collaboration and Coordination:
  • Work closely with internal teams to ensure clients' needs are met.
  • Collaborate on strategies to improve client satisfaction and retention.
• Documentation and Reporting:
  • Maintain accurate records of client interactions and progress.
  • Provide regular reports on client satisfaction, retention rates, and other key metrics.
• Upselling and Cross-Selling:
  • Identify opportunities to offer additional services or upgrade existing packages to clients.

Qualifications

• Education:
  • Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
• Experience:
  • Proven experience (2+ years) in client relations, customer service, or a similar role.
• Skills:
  • Strong interpersonal and communication skills (verbal and written).
  • Proficiency in CRM tools and office software (e.g., Microsoft Office, Google Workspace).
  • Problem-solving and conflict-resolution abilities.
  • Ability to work under pressure and manage multiple client accounts effectively.

Requirements

• Client-focused mindset with a proactive approach to addressing concerns.
• High levels of professionalism, patience, and empathy.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary package.
• Opportunities for professional development and growth.
• Flexible working environment.